At Mrp Infotech, we aim for 100% customer satisfaction. However, if you're not satisfied with our service, please review our refund policy below.
1. Eligibility for Refunds
Full refunds are available if the project is canceled before any work has started.
Partial refunds may be available if a project is canceled mid-way, depending on the amount of work completed.
2. Non-Refundable Situations
No refunds will be issued once the final design or website has been delivered and approved.
Refunds do not apply for minor revisions or dissatisfaction due to creative differences.
3. How to Request a Refund
Please contact us at info@mrpinfotech.com within 7 days of project commencement if you wish to request a refund.
Refund Timeline
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days from the date of approval of your request. We will make every effort to ensure that we meet this timeline. However, there may be unforeseen delays, which we will keep you apprised of. We cannot be held legally or financially liable for such delays.
Delayed Refunds
If you have not received your refund after 14 days from the date of approval of your request, we will ask you to check your bank account again. Once you confirm that you have still not received your refund, we will investigate the issue from our side. However, there is often some processing time involved before a refund can reflect in your bank account, so we solicit your patience and understanding if there are further delays.
If you have any queries about the status of your refund, please contact us at info@mrpinfotech.com